Frequently Asked Questions
Here are some Frequently Asked Questions about the leather goods on sale at Duret Paris, that you can ask yourself.
Please contact us if the answer to your question isn’t here.
What are the shipping times for Duret Paris ?
Packages are generally dispatched within one month and a half after receipt of payment. In France, they are shipped via Colissimo, Chronopost or Fedex. Your international shipments are entrusted to Fedex only.
How to return a package ?
Start by informing our customer service at +33 (0)1 40 67 93 05. Then, send your return to 29 rue Duret, 75116, Paris, with a copy of the invoice and a letter mentioning the reasons for the return. You will benefit from an online tracking service.
Do you charge for delivery ?
Whether by post, by courier (Paris and suburbs) or for orders collected by you at 29 rue Duret, no shipping costs are applied.
Is it possible to get an international delivery ?
We deliver your orders anywhere in the world: Africa, Americas, Asia, Australia, Europe, Middle East & Russia.
When can I return a package ?
A product can be exchanged only in case of a manufacturing defect. In the case of online orders, goods must be returned unmarked in their original condition and packaging, accompanied by a copy of the invoice.
How long does it take to repair a product ?
Your goods are repaired between 2 and 4 weeks following their reception at Maison Duret Paris.
Do you refund shipping costs for refund product ?
The delivery costs are refunded to you when you return your goods. The refund is made within 15 working days.
What payement methods are accepted ?
It is possible to proceed to the payment of your order by credit card, by PayPal or by bank transfer. The production of your belt or accessory starts as soon as you place your order if you pay by credit card or as soon as we receive your bank transfer, if applicable.
Where does Duret Paris get its leathers
Our leathers come from the largest French tanneries. In the respect of our craft, natural pigments are used to fix the colors.
What is the quality level of your skins ?
Our skins are chosen with rigor and precision. Of superior quality, they are ennobled thanks to a mastery of materials and colors.
What ethics for your exotic skins ?
The major French tanneries from which Duret Paris sources its products are regularly inspected. If their seriousness and reputation are well known, Duret Paris also defends an ethical chic by working exclusively with certified and controlled exotic skins. Crocodile, ostrich or python skins come from the United States, Australia, South Africa or Israel.
Why work with linen threads ?
Linen threads are known for their strength. These noble materials ensure a perfect seal at each stitch when heat-coated with beeswax. Natural and environmentally friendly, Duret Paris linen threads are dyed with natural pigments.
What is the added value of Duret Paris patinas ?
Patinas are a true trademark of Duret Paris and bring uniqueness to our products. It is a handmade know-how, combining natural pigments, beeswax and mink oil that our craftsmen master perfectly for the great pleasure of our customers.
Who makes the gilding and engraving of Duret Paris ?
The hot gilding is done by a master craftsman in Paris. It is possible to add a personalized touch to your leather goods by engraving your initials or those of your loved one.
How are Duret Paris belt buckles made ?
Our buckles are machined from brass and then hand polished to finish. With a thickness of 5 microns, they can be galvanized in gold, palladium or ruthenium..